Shipping
We resumed full-scale production in our Brooklyn workshop on June 8th. Prior to the crisis, smaller orders shipped same-day or next day. We expect to get back to those ship times towards the end of July. We get a little closer every day!
Current order prep estimates are as follows:
- Orders of 1 to 3 covers are ready to ship between 5 and 7 business days
- Orders of 4 to 9 covers are ready to ship between 1 and 2 weeks
- Orders of 10 or more covers are ready to ship within 3 weeks, depending on size of order
We will try our best to ship within these estimates, but there may be additional delays if we experience Covid related supply issues. Shipping estimates provided in item descriptions prior to purchase are for single item orders. Larger orders require more time and resources to prepare. If you have a specific deadline, please let us know.
All orders ship free to the U.S. via First Class / Ground delivery.
Returns
We accept returns if notified within 3 days of delivery. Requests after this point will be denied.
We do not accept returns or exchanges for the following:
- Custom orders
- Bulk or Negotiated orders (5 or more pillow covers)
- Damage to vintage/mudcloth covers if used outside of decorative purposes. We recommend decorative use only for mudcloth and other vintage covers.
- Discounted / Sale items
- Damaged / Used items
Postage:
- Customer is responsible for return postage
- Seller cost to ship item(s) to you will be deducted from refund amount
