Store Policies & Faq
We are currently operating without our normal staff due to the pause placed on non-essential work in New York City. Current shipping estimates are as follows:
- Orders of 1 to 3 covers ship between 5 and 10 business days
- Orders of 4 to 9 covers ship between 2 to 3 weeks
- Orders of 10 or more covers ship within 4 weeks, depending on size of order.
We will make every effort to get orders out more quickly, but ask for some allowance in prep time during this period. If you have a specific deadline, please let us know- we will try our best to accommodate :)
Shipping estimates available prior to purchase are for single item orders. Orders are prepared on a first in- first out basis. Delivery time depends on method of shipment chosen.
Thank you so much for your patience!
All orders ship free to the U.S. via First Class / Ground delivery. Expedited delivery options are available at additional cost.
We accept returns if notified within 3 days of delivery. Requests after this point will be denied. Item(s) should be sent back to us within 7 days of delivery.
We do not accept returns or exchanges for the following:
- Custom orders
- Negotiated orders
- Larger orders (5 or more pillow covers)
- Damage to vintage/mudcloth covers if used outside of decorative purposes
- Discounted / Sale items
- Damaged / Used items
- The cost incurred to ship items will not be refunded.
- Customer is responsible for return postage.
We inspect all returned items for signs of wear and damage. If returned items are used or damaged, we may reduce refund amount as appropriate.
We strongly suggest decorative use only for mudcloth and other vintage pillow covers.
Mudcloth and Indigo textiles are made almost entirely by hand. Imperfections that should be expected include:
-Pattern variations / asymmetric pattern and seam placement
-Design and paint smudges
-Textile nubs and pulls at seams where panels are sewn together
It is widely accepted that these unique attributes are not defects. We adhere to extremely high standards in our production process, but it is important to stress that these textiles are inherently imperfect. (and undeniably beautiful!)
Each textile is one of a kind. Shade and depth of color will vary from one textile to the next. Natural Mudcloth is made from an unbleached cotton is more of a cream/ecru. (not white or off-white)
We gladly accept international orders. Customers are responsible for any applicable customs / import taxes that may apply.
Every computer monitor has a different capability to display colors, so actual colors may vary. We try to edit our photos to be as accurate as possible, but we cannot guarantee that the color you see accurately portrays the true color of the product.
Mudcloth & Vintage Textiles:
These textiles are one of a kind and handmade. Shade and depth of color will vary from one textile to the next. Natural Mudcloth is made from an unbleached cotton is more a cream/ecru.(not white or off-white)
When available, all of our drop down menu options list pillow cover sizes. We suggest using a pillow insert 1 or 2 inches larger than pillow cover for a stuffed look. (ie 20x20 insert for a 19x19 cover)
Shop pillow inserts here
There may be small variations in the finished size, as our pillows are handmade.