Store Policies & Faq
We accept returns if notified within 3 days of delivery. Item(s) must be sent back to us within 7 days of delivery. Requests after this point will be denied.
We do not accept returns or exchanges for the following:
- Custom orders- Negotiated orders
- Larger orders (5 or more pillow covers)
- Damage to mudcloth / vintage cover if used outside of decorative purposes.
- Discounted / Sale items
- Damaged / Used items
- The cost incurred to ship items to you will not be refunded.
- Customer is responsible for return postage.
We inspect all returned items for signs of wear and damage. If returned items are used or damaged, we reserve the right to reduce refund amount as appropriate.
We strongly suggest decorative use only for mudcloth and other vintage pillow covers.
- Pillow Covers
Your pillow covers are made to order with care. Current shipping estimates are as follows:
Orders of 1 to 3 pillow covers ship between 1 and 3 business days
Orders of 4 to 9 pillow covers ship between 4 and 10 business days
Orders of 10 or more pillow covers ship within 3 weeks, depending on size of order
Orders are prepared on a first in, first out basis.
- Other Items
Other items ship within 2 business days. Delivery time depends on method of shipment.
We gladly accept international orders. Customers are responsible for any applicable customs / import taxes that may apply.
Every computer monitor has a different capability to display colors, so actual colors may vary. We try to edit our photos to be as accurate as possible, but we cannot guarantee that the color you see accurately portrays the true color of the product.
Mudcloth & Vintage Textiles:
These textiles are one of a kind and handmade. Shade and depth of color will vary from one textile to the next. Natural Mudcloth is made from an unbleached cotton is more a cream/ecru.(not white or off-white)
Mudcloth and Indigo textiles are made almost entirely by hand. Imperfections such as discolorations, pattern variations, design & paint smudges, or pulls at seams where panels are sewn together should be expected.
It is widely accepted that the unique attributes inherent in this medium are not defects.
We adhere to extremely high standards in our production process, but it is important to stress that these textiles are inherently imperfect (and undeniably beautiful!)
When available, all of our drop down menu options list pillow cover sizes. We suggest using a pillow insert 1 or 2 inches larger than pillow cover for a stuffed look. (ie 20x20 insert for a 19x19 cover)
Shop pillow inserts here
There may be small variations in the finished size, as our pillows are handmade.