Store Policies & Faq

Order prep estimates updated 4/22/2020.
Thank you for choosing Coterie! Current pillow cover order prep estimates are as follows:

- Orders of 1 to 9 covers are ready to ship between 3 and 7 business days
- Orders of 10 or more covers are ready to ship within 2 to 3 weeks, depending on size of order

The shipping windows above are our best estimate of order prep times given a variety of continuously changing factors. We will try our best to ship within estimates provided, but there may be additional delays. Orders ship free to the U.S. via Ground or First Class delivery.

Our Process:
Stitched By Grace branded items are made to order in our Brooklyn Studio. We are a small, tightly-knit team who love what we do! We hope that it shows when you receive your order. Once your order is received, you will be assigned a specialist who will select, trim and construct your pillow covers. Our studio has remained popular since inception. We are always working to reduce prep times, but ask for your patience as your order is prepared and shipped.

RETURNS: 
Because of the bespoke nature of our service, our return policy differs from one you'd find at a larger e-commerce retailer. Please carefully review:

We accept returns if notified within 7 days of delivery. Item(s) should be sent back to us within 14 days of delivery. Requests after this point will be denied.

We do not accept returns or exchanges for the following:
- Damaged, Worn or Used items. 
  Damaged mudcloth or vintage pillow covers if used outside of decorative purposes.
- Larger orders (5 or more pillow covers) are eligible for store credit only.*

*Larger orders are time and resource intensive and have historically slowed down overall ship times for all customers. We gladly accept larger orders, however we will only provide store credit for full or partial returns on orders of 5 or more covers.

Shipping Fees
- Customers are responsible for return postage.

We inspect all returned items for signs of wear and damage. If returned items are used or damaged, we may reduce refund amount as appropriate. We strongly suggest decorative use only for mudcloth and other vintage pillow covers.

There may be small variations in finished pillow cover size since they are handmade. Any variance should have no visible impact on look and feel of pillow once an insert is in the cover.  

A changelog of updates to our shipping & returns policy is available here

Contact Us:
If you have a question about your order, please reach out to us here or at hello@coteriebrooklyn.com. The shop is normally extremely busy. Please allow up to 24 hours for a response.