Shippng
Thank you for choosing Coterie! Orders ship Free to the U.S. via Ground or First Class delivery.
Expedited shipping options are available at checkout.
- Pillow covers and all other decor items ship between 1 and 2 business days.
- Prep times on bulk or wholesale pillow cover orders will vary depending on order size, but we generally ship under 5 business days.
Returns
We want you to be completely satisfied with your order. We understand that sometimes things might not be quite what you expected. That's why we offer a hassle-free return policy to ensure you have peace of mind when shopping with us.
We accept returns and exchanges of items returned within 30 days of delivery date. item(s) must be in their original condition, unused, and free from any damage or alterations. Refunds are issued to original method of payment.
Customers are responsible for return shipping costs. We suggest returning covers only to reduce the cost of shipping. Carriers determine shipping fees by package dimensions. Pillow inserts make packages bulky and increase shipping costs.
Exchange Credit
We offer free exchange shipping labels for pillow covers (excludes inserts) + a 15% credit on exchange requests.
Bulk & Large order returns (10 or more pillow covers)
Due to the time and resource intensive nature of fulfilling larger orders, we offer the following options for bulk/large order returns:
Store Credit: We’re happy to refund the full order amount to store credit.
Credit to original payment method: Refunds to original payment method will incur a 15% restocking fee.
Multiple or consecutive orders placed below the 10 pillow cover threshold are considered a single order and governed by our bulk and large order return policy
We'd love an opportunity to fix it.
- Please let us know if there's anything we can do to fix the issue.
- If you choose to initiate a return/exchange, please leave feedback to let us know what we can do to make your experience better. Your feedback helps us improve!
- There may be small variations in finished pillow cover size since they are handmade. Any variance should have no visible impact on look and feel of pillow once an insert is in the cover.
