Shipping
We are operating with a limited team due to the pause on non-essential work in New York City. Order prep times and shipping times will take longer than usual. Thank you for your patience.
Current order prep estimates are as follows:
- Orders of 1 to 3 covers are ready to ship between 1 and 2 weeks
- Orders of 4 to 9 covers are ready to ship between 2 and 3 weeks
- Orders of 10 or more covers are ready to ship within 4 weeks, depending on size of order
We will try our best to ship within these estimates, but there may be additional delays. Our studio is based in NYC, which has been hit especially hard by COVID 19. We appreciate your patience during this challenging period. If you have a specific deadline, please let us know. Shipping estimates provided in item descriptions are for single item orders. Larger orders require more resources / time to prepare.
All orders ship free to the U.S. via First Class / Ground delivery.
Returns
We accept returns if notified within 3 days of delivery. Requests after this point will be denied.
We do not accept returns or exchanges for the following:
- Custom orders
- Bulk or Negotiated orders (5 or more pillow covers)
- Damage to vintage/mudcloth covers if used outside of decorative purposes. We recommend decorative use only for mudcloth and other vintage covers.
- Discounted / Sale items
- Damaged / Used items
Postage:
- Customer is responsible for return postage
- Seller cost to ship item(s) to you will be deducted from refund amount
